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Entries By Date: March, 2010



A look at Enterprise 2.0 through Social CRM

Mar 01, 2010 by Doina

Current national or multinational corporations use a a wide-spread organization model, involving several layers of employees. Generally, this extension is governed by the top-to-bottom rule, which works by disseminating information on a need-to-know basis from higher levels of management to lower ones. In this way, normal average workers function according to a set of basic information, without ever grasping where the overall company is headed, or even why. Consequently, people in higher positions of management spend their time planning and processing info, mostly oblivious to trends and actual customer preferences, that could have been easily understood by engaging workers and customers into actual conversations ... read more


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